Unconfirmed Transaction. What should I do now? An unconfirmed transaction means that the transaction has not been included in a block and thus has not been completed. Most recipients require at...
What’s the difference between deposit and linked addresses? You can find your account (deposit) addresses at User Dashboard (Deposit) page. These addresses can be used to receive direct blockchain transactions...
Withdrawal Stuck in “Processing” If your withdrawal is stuck in “Processing” state for more than 8 hours, please submit a ticket to us.
Why was only one of my withdrawals processed? At each withdrawal processing slot, we process only one withdrawal per address – this is to ensure that a single...
What chain do you use for Tether (USDT)? We support Tether (USDT) on Tron (TRX) which is also known as TRC 20. It’s similar to Ethereum’s ERC 20,...