If you are sure you have a certain amount of currency, we ask you to check all sections of the site in detail to locate your movements, this includes bets in all games, currency exchange, transfers between users, withdrawals, faucet balances, among others.
Moreover, please ensure that you are logged into the correct account. Often, people have more than one account and log into their old or wrong account and then complain that they have missing balance.
If you notice any suspicious movements that you have not made, your account may have been compromised. Please change your password as soon as possible and activate two-factor authentication for an extra layer of security.
If you still cannot find an explanation or transaction that supports your lack of balance, please Create a Ticket at top of this page providing all the information you can.